Quick Traffic Management Ltd – Privacy Policy
Our contact details
Name: Quick Traffic Management Ltd
Address: 3rd Floor, 86–90 Paul Street, London, EC2A 4NE
E-mail: admin@qtm.org.uk
Quick Traffic Management Ltd is the data controller responsible for the personal information described in this policy.
The type of personal information we collect
We currently collect and process the following information:
· Personal identifiers and contact details (for example, name and email address)
· Visual images of individuals captured via CCTV footage (including employees, contractors, visitors, and members of the public)
How we get the personal information and why we have it
Information provided directly by you:
· The personal information we process is provided directly by you via our website, email, phone, letter, or other direct communication.
We use this information to respond to the enquiry you have submitted and to communicate with you where necessary. We may share this information internally where required to deal with your enquiry.
The lawful basis for this processing is legitimate interests or consent, depending on the nature of the interaction. Where consent is relied upon, you may withdraw it at any time by contacting us in writing.
CCTV monitoring
Quick Traffic Management Ltd operates CCTV systems at its premises and at some temporary traffic management work sites on the public highway, in areas where traffic management work is being carried out.
CCTV is used for the following purposes:
· Ensuring the health and safety of our workforce, contractors, and members of the public
· Supporting traffic management operations and site safety, including maintaining visibility of high-risk areas during works
· Protecting vehicles, equipment, and other assets
· Supporting the detection, prevention, and investigation of crime and anti-social behaviour
· Assisting with incident investigation and site safety monitoring
CCTV systems may be live-monitored and recorded. Cameras may capture images of employees, contractors, visitors, and members of the public in the vicinity of QTM premises and active work sites on the public highway.
Lawful basis for CCTV processing
The lawful basis for CCTV processing is legitimate interests.
The organisation has determined that the use of CCTV is necessary and proportionate to achieve safety, security, and operational objectives and does not override the rights and freedoms of individuals. A legitimate interests assessment has been carried out to support this decision.
Safeguards and retention
Appropriate safeguards are in place, including:
· Clear and prominent signage indicating CCTV operation, including at or near highway work sites where reasonably practicable
· Camera positioning designed to minimise unnecessary intrusion
· Restricted access to CCTV footage
· Secure storage and a maximum retention period of 30 days, unless footage is required for an ongoing investigation, legal claim, or regulatory obligation
CCTV footage may be shared with law enforcement, insurers, or other relevant authorities where it is lawful, necessary, and proportionate to do so.
Where third-party CCTV providers are used, they act only on our instructions and are subject to appropriate data protection obligations.
How we store your personal information
Your information is securely stored, either physically secured onsite or within secure digital systems. Access to personal data and CCTV footage is restricted to authorised persons only.
Your data protection rights
Under data protection law, you have rights including:
· Your right of access
· Your right to rectification
· Your right to erasure
· Your right to restriction of processing
· Your right to object to processing based on legitimate interests
· Your right to data portability
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond.
Requests relating to CCTV footage must include sufficient information to allow us to identify the relevant data (such as date, time, and location). Proof of identity may be required.
Please contact us in writing to make a request, providing sufficient information to allow us to identify the data concerned.
How to complain
If you have any concerns about our use of your personal information, you can complain to us in writing.
You can also complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk